Terms and Conditions

Movers Bromley Terms and Conditions

These Terms and Conditions set out the basis on which Movers Bromley provides household and commercial removal, packing, transport and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following words have the meanings set out below.

Company means Movers Bromley, the removal service provider.

Customer means the individual or business entering into a contract for services with the Company.

Services means any removal, packing, loading, unloading, transport, storage coordination, or related services provided by the Company.

Premises means the collection and delivery addresses and any other property where the Services are carried out.

Items means all furniture, personal belongings, business equipment and any other goods that are the subject of the Services.

2. Scope of Services

The Company provides local and regional removal and associated services within its operating area, including collection, transport and delivery of Items between addresses as agreed at the time of booking. Any additional services such as packing, dismantling and reassembly of furniture, provision of packing materials, or handling of specialist Items must be expressly agreed in advance and may incur additional charges.

The Company does not undertake work that is unsafe, unlawful, or beyond the competence or equipment of its staff, including but not limited to the handling of prohibited, hazardous or illegally held goods.

3. Booking Process

3.1 Bookings may be made by the Customer through the Companys accepted booking methods. All bookings are subject to availability and are not confirmed until the Company issues written or verbal confirmation and, where required, receives any applicable deposit.

3.2 The Customer must provide accurate and complete information when making a booking, including the full collection and delivery addresses, access details, parking restrictions, the nature and approximate volume of Items, and any Items requiring special handling.

3.3 Quotations are based on the information supplied by the Customer. The Company reserves the right to amend the quotation, or charge reasonable additional fees, if the information provided is incomplete or inaccurate, or if the scope of work changes.

3.4 Quotations are normally valid for a limited period specified by the Company. If no period is specified, quotations are valid for 30 days from the date of issue, after which they may be revised.

4. Access, Parking and Customer Responsibilities

4.1 The Customer is responsible for ensuring that the Company has suitable access to the Premises at the agreed times, including arranging any required parking permits, suspension of parking bays, lift reservations or entry permissions.

4.2 The Customer must ensure that all Items are ready for removal at the agreed start time unless packing services have been booked. The Company is not responsible for delays or additional costs arising from Items not being packed or prepared as agreed.

4.3 The Customer must be present, or represented by an authorised adult, during collection and delivery to direct the placement of Items and to sign any relevant documentation. If no authorised person is present, the Company may leave Items in a reasonable location at the Premises and will not be liable for any loss, damage or costs arising as a result.

4.4 The Customer must notify the Company in advance of any fragile Items, Items of high value, or Items requiring specialist handling or equipment. The Company may refuse to move any Item that it reasonably considers unsafe or unsuitable.

5. Payments and Charges

5.1 The price for the Services will be as set out in the quotation or as otherwise agreed between the parties. Prices may be based on hourly rates, fixed rates, or a combination of both, and may include charges for labour, travel time, fuel, equipment and any agreed extras.

5.2 The Company may require a deposit or partial prepayment to secure the booking. Any deposit requirements will be specified at the time of booking. Deposits are normally non refundable except as expressly stated in these Terms and Conditions or where required by law.

5.3 Unless agreed otherwise in writing, payment of the balance is due on completion of the Services on the same day. The Company accepts payment by the methods it makes available from time to time. The Customer agrees to pay all amounts in full without set-off or deduction.

5.4 If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate applicable to commercial or consumer debts, as relevant, until payment is received in full. The Customer will be liable for all reasonable costs of debt collection incurred by the Company.

5.5 If the scope of work changes on the day of the move, or if delays arise due to factors outside the Companys control such as waiting time caused by keys or access issues, additional charges may apply based on the Companys current rates.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice through the Companys accepted communication channels. The effective date of cancellation is the date on which the Company acknowledges receipt of the Customers request.

6.2 The Company may apply cancellation charges depending on the notice period provided:

a If more than 7 days notice is given before the scheduled start time, the Company may refund any deposit paid, less any reasonable administrative costs.

b If between 48 hours and 7 days notice is given, the Company may retain part or all of the deposit to cover lost bookings and administrative costs.

c If less than 48 hours notice is provided, or if the Customer fails to provide access on the day of the move, the Company may charge up to 100 percent of the quoted price.

6.3 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including but not limited to severe weather, road closures, accidents, equipment failure, staff illness or safety concerns. In such cases, the Company will seek to rearrange the Services at a mutually convenient time. The Company will not be liable for any consequential losses arising from such cancellation or postponement.

7. Excluded and Prohibited Items

7.1 The Company will not carry any of the following Items unless expressly agreed in writing in advance and appropriately packaged and declared: precious metals, jewellery, cash, negotiable documents, valuable collections, antiques of high value, or items that exceed any agreed declared value limits.

7.2 The Company will not carry any prohibited or dangerous goods, including but not limited to explosives, firearms, illegal substances, flammable or toxic materials, gas cylinders, or any Item that may pose a health or safety risk.

7.3 The Customer warrants that no such prohibited Items are included in the consignment. The Customer will indemnify the Company against any loss, damage, cost or claim arising from the presence of such Items.

8. Waste, Disposal and Environmental Regulations

8.1 The Company is not a licensed waste carrier unless expressly stated. The Company will only dispose of Items as waste where this has been agreed in advance as part of the Services and where such disposal is compliant with applicable UK waste and environmental regulations.

8.2 Where the Company agrees to remove Items for disposal, the Customer confirms that they have the right to dispose of those Items and that they are not subject to any third party claims or retention of title.

8.3 The Customer must not request the Company to dispose of hazardous waste, controlled substances, or Items requiring specialist disposal, such as asbestos, medical waste or chemicals. The Customer is responsible for arranging lawful disposal of such Items through appropriate licensed providers.

8.4 Any waste removal charges will be clearly explained before work is carried out. Additional charges may apply if the volume or nature of Items for disposal differs from that described by the Customer at the time of booking.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Items is subject to the limitations set out in this section.

9.2 The Companys total liability for loss of or damage to Items, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable per item and aggregate limit, as notified to the Customer or as otherwise required by applicable law.

9.3 The Company will not be liable for:

a Any loss or damage arising from inherent defects, pre-existing damage, wear and tear, or the fragile nature of an Item.

b Damage to Items that are not adequately packed, unless packing has been carried out by the Company as part of the Services.

c Damage caused by the Customer or any third party present at the Premises.

d Loss of data, business interruption, loss of profits, or any indirect or consequential loss.

9.4 The Customer is encouraged to arrange additional insurance cover if the value of the Items exceeds the Companys standard liability limits or if the Customer requires a higher level of protection.

9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services, or such longer period as may be reasonable under the circumstances. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Items.

10. Limitations of Liability

10.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

10.2 Subject to the above, the Companys aggregate liability in respect of all claims arising out of or in connection with the Services will not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim, unless otherwise required by law.

11. Delays and Force Majeure

11.1 The Company will make reasonable efforts to adhere to agreed dates and times, but timing is not guaranteed. The Company is not liable for delays caused by events beyond its reasonable control, including traffic conditions, accidents, weather, road closures, strikes, or acts of third parties.

11.2 If a force majeure event occurs that prevents or significantly hinders performance of the Services, the Company may suspend or terminate the contract without liability, other than the obligation to refund any prepayments for Services not provided.

12. Customer Indemnity

The Customer will indemnify and hold harmless the Company from and against any claims, losses, damages, fines or expenses arising from:

a The Customers breach of these Terms and Conditions.

b The Customers provision of inaccurate or incomplete information.

c The presence of prohibited or hazardous Items among the goods to be moved or disposed of.

d Any third party claim relating to ownership or right to possession of the Items.

13. Complaints

The Company aims to provide a professional and efficient service. If the Customer is dissatisfied, they should raise any concerns as soon as possible with the Company so that an investigation can be carried out and, where appropriate, a remedy offered. Making a complaint does not affect the Customers statutory rights.

14. Data Protection and Confidentiality

14.1 The Company will process personal data in accordance with applicable UK data protection law. Personal information will be used for purposes related to providing and administering the Services, including handling payments, managing bookings, and communicating with the Customer.

14.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customers consent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any rights the Customer may have under consumer protection laws to bring proceedings in other competent courts.

16. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking, unless changes are agreed in writing by both parties or are required by law.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be treated as severed from the remaining provisions, which shall continue to be valid and enforceable.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or representations.